Terms of Use

1. Acceptance of Terms

By accessing or using the RocaKami website (rocakami.com) and any related services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must discontinue use of our website immediately. These terms constitute a legally binding agreement between you ("User," "Client," or "you") and RocaKami ("we," "us," or "our").

2. Description of Services

RocaKami provides business support services including, but not limited to, back-office operations management, customer service solutions, CRM and automation services (GoHighLevel), virtual assistance, and business process optimization. The specific scope, deliverables, and terms of any engagement are defined in separate service agreements between RocaKami and its clients.

3. Intellectual Property

All content on this website — including text, graphics, logos, images, designs, code, and branding — is the intellectual property of RocaKami and is protected by applicable copyright, trademark, and intellectual property laws under Polish, EU, and international law. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

4. User Responsibilities

When using our website and services, you agree to:

• Provide accurate and truthful information when submitting forms or engaging with us.
• Not use our website for any unlawful purpose or in violation of any applicable local, national, or international law.
• Not attempt to gain unauthorized access to any part of our website, server, or systems.
• Not transmit any malicious code, viruses, or harmful software.
• Not scrape, crawl, or use automated tools to extract data from our website without permission.

5. Client Data & Confidentiality

In the course of our professional engagement, clients may share confidential business information, data, and materials with RocaKami. We acknowledge the sensitive nature of this data and commit to the following:

• Confidentiality: All client data is treated as strictly confidential and is used solely for the purpose of delivering the agreed-upon services.
• Non-Disclosure: We will not disclose, sell, rent, or share client data with any third party without explicit written consent, unless required by law.
• Data Security: We employ industry-standard security measures to protect client data from unauthorized access, loss, or breach.
• Data Ownership: All client data remains the sole property of the client. RocaKami does not claim any ownership rights over data provided by clients.
• Return & Deletion: Upon termination of services, client data will be returned or permanently deleted within 30 days, except where retention is required by applicable law.

6. Limitation of Liability

To the fullest extent permitted by Polish and EU law:

• RocaKami provides its website and informational content on an "as is" and "as available" basis, without warranties of any kind, express or implied.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
• Our total liability for any claim arising from our services shall not exceed the total fees paid by the client for the specific service giving rise to the claim within the 12 months preceding the claim.
• We are not liable for any loss or damage resulting from circumstances beyond our reasonable control, including but not limited to force majeure events, third-party service failures, internet disruptions, or cyberattacks.

7. Indemnification

You agree to indemnify, defend, and hold harmless RocaKami, its officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your use of our website, violation of these Terms, or infringement of any third-party rights.

8. Third-Party Links & Services

Our website may contain links to third-party websites or integrate with third-party services (such as GoHighLevel, Google, or social media platforms). RocaKami is not responsible for the content, privacy practices, or availability of these external sites and services. Access to third-party links is at your own risk, and we encourage you to review their terms and policies.

9. Service Availability

We strive to maintain website availability at all times but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the website at any time without prior notice. Scheduled maintenance will be communicated in advance where possible.

10. GDPR Compliance

RocaKami operates in compliance with the General Data Protection Regulation (GDPR) and the Polish data protection framework. For detailed information on how we collect, process, and protect personal data, please refer to our Privacy Policy. By using our website and services, you acknowledge that you have read and understood our Privacy Policy.

11. Governing Law & Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of the Republic of Poland and applicable European Union regulations. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Warsaw, Poland.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Use at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after any changes constitutes acceptance of the revised terms. We recommend reviewing these terms periodically.

14. Contact

For questions or concerns about these Terms of Use, please contact: